Frequently Asked Questions
About The Tutorials
1. What kind of makeup tutorials can I find on your website?
We offer a wide range of tutorials including everyday looks, glam makeup, and bridal makeup. Each tutorial is designed to be practical and easy to follow.
2. Are the tutorials suitable for beginners or professionals?
Our tutorials cater to all skill levels. Whether you are just starting out or you are a seasoned makeup artist looking to refine your techniques, you will find the content valuable and easy to follow.
3. Can I view a tutorial before purchasing a plan?
At this time, all our tutorials are exclusively available through paid membership plans. We have chosen this model to maintain the quality of our content and ensure fairness to our paying members. We are always working to improve the experience, so stay tuned for future updates!
Membership & Access
1. How do I sign up for access?
Click “Log In” at the top right corner of our website. You can register quickly using your Gmail or Facebook account, or create a new profile using your email and a password.
2. Can I use my Gmail or Facebook account to sign up?
Yes, we support social login via Gmail and Facebook for quick and secure access.
3. Do I need to create a new account to access the tutorials?
Not necessarily. You can use your existing Gmail or Facebook account to sign in. If you prefer you can create a new account with your email.
4. Can I access the tutorials from multiple devices?
Absolutely! Once you are logged in, you can access your content from any device, phone, tablet or computer. Please refer to our Terms & Conditions regarding content use and sharing.
5. What happens after my membership expires?
Once your plan expires, access to the tutorials included in that plan will be paused. You can purchase a new plan anytime to regain access.
Pricing & Plans
1. How long does each plan last?
Each plan provides access for 1 month from the date of purchase.
2. Can I purchase multiple plans at once?
Yes, you can purchase multiple plans to access different tutorials and content.
3. Do I need to renew my plan manually?
Yes, our plans are one-time payments and do not auto-renew. You can choose to renew or purchase a new plan whenever you like.
Tutorial Access
1. How do I access the tutorials after purchasing a plan?
Once you have purchased a plan, you will receive an automated email with instructions on how to access your tutorials. You can also log in to your account, from the log in menu click on My Tutorials, the tutorials you paid for will be marked with only a play button.
2. Can I download the tutorials for offline viewing?
No, videos are available for streaming only and cannot be downloaded. This helps us protect the content and ensure fair access. Please refer to our Terms & Conditions page for further details.
Payments & VAT
1. What payment methods can I use?
We accept major credit cards and other secure payment options like Apple Pay and Google Pay.
2. Is VAT included in the price?
No, VAT is added during checkout and you will see it as 'sales tax' line item on the invoice.
3. Will I receive an invoice after payment?
Yes, you will receive a confirmation email with your receipt immediately after your purchase.
Contact & Support
1. I cannot access the tutorials, what should I do?
First make sure you are logged in with the account you used to purchase the plan. Check your inbox for the email you received when your purchased the plan for instructions on how to access the tutorials. If the issue persists, contact us via makeup@angelinakova.com
2. I forgot my password, how can I reset it?
Click 'Forgot Password' on the login page and follow the instructions to reset your password.
3. My payment did not go through, who should I contact?
Please check your payment method and try again. If the issue persists, please try another payment method or contact your bank for support.
4. The video is not loading properly, any tips?
Try refreshing the page or switching to a different browser. Make sure your internet connection is stable. If problems persist contact us via makeup@angelinakova.com
5. Can I suggest a tutorial topic?
Absolutely! We love hearing from our members. Please drop us an email with your suggestion at makeup@angelinakova.com